Network Outage - Upstream Provider Fibre Backhaul Outage
- Resolved · UTC
Technician has carried out a 200m temporary overlay to restore the services which were impacted due to roadworks contractors drilling new ducts in the area.
- Update · UTC
Technicians are still working on jointing activities to restore the remaining services. Current ETR is 21:00hrs 18/03/2025.
- Update · UTC
Technicians have completed the jointing activities. Currently technicians are working towards restoration on remaining services.
- Update · UTC
Technical teams advised services are progressively restoring as jointing activities are progressing. No Current ETR.
- Update · UTC
Technical teams advised due to no mobile coverage on site there will delay in getting updates. Additional technicians are en route to fault location. An approximate ETA is 14:00hrs
- Update · UTC
Technical teams advised the fibre has been cut at the corner of Youngston Road and SH2. The impacted cable id is TG19/ACG665. Technicians are excavating the cable ends and waiting for the cable to arrive for a temporary overlay.
- Investigating · UTC
There is a large-scale outage affecting backhaul fibre between Paeroa and Tauranga, Otumoetai and Paeroa, and Katikati and Otumoetai. Our upstream provider's field team has been dispatched to investigate. There is no current estimated restoration time.