RexNetworks - Upstream Provider Fibre Backhaul Outage – Incident details

All systems operational

Upstream Provider Fibre Backhaul Outage

Resolved
Partial outage
Started 5 months agoLasted about 9 hours
Updates
  • Resolved
    Resolved

    Chorus technicians have completed the splicing activities and carried out 200m temporary overlay which restored full services.

  • Update
    Update

    Chorus technicians have commenced splicing of the 200m overlay. Services are progressively restoring. Current ETR 21:00hrs 05/11/2025. Next update on status change.

  • Update
    Update

    Contractor has completed the excavation at second end. Chorus technicians have commenced preparing the cable at both ends. No current ETR. Next update on status change.

  • Update
    Update

    Chorus technician has confirmed the cable. Contractor has completed the excavation at one end and is currently working at second end. No current ETR. Next update on status change.

  • Update
    Update

    Chorus Technician has identified that the 96F fibre cable damaged by third party contractors. Currently contractor is on site and commenced excavation at one end. No current ETR. Next update on status change.

  • Update
    Update

    Chorus technician has performed OTDR test and identified a fibre break approximately 8.8km from PEG (Paengaroa) towards TPV (Te Puke). Technician is currently on site at the fault location and further investigation is underway. No current ETR. Next update on status change.

  • Update
    Update

    Chorus technician is on Paengaroa site and investigating. Please be advised in actual TPV-DWDM003 1/9/c3 is additionally impacted. No current ETR. Next update on status change.

  • Investigating
    Investigating

    There is a large-scale outage affecting backhaul fibre between Lynmore, Rotorua and Otumoetai. Our upstream provider's field team has been dispatched to investigate. There is no current estimated restoration time.