RexNetworks - Notice history

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Aug 2026
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Notice history

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Oct 2026

OCT29
Planned Upstream Outage - Software Updates
Planned11:00 AM – 11:00 AMUTC
  • PlannedOctober 19, 2026 at 4:01 AMUTC

    An upstream connectivity provider has scheduled software updates.

    Duration of outage expected: 60 minutes

    Region: Rotorua, Maketu, Napier

OCT28
Planned Upstream Outage - Software Updates
Planned11:00 AM – 11:00 AMUTC
  • PlannedOctober 19, 2026 at 4:00 AMUTC

    An upstream connectivity provider has scheduled software updates.

    Duration of outage expected: 60 minutes

    Region: Rotorua, Te Puna

OCT28
Planned Upstream Outage - Software Updates
Planned11:00 AM – 11:00 AMUTC
  • PlannedOctober 19, 2026 at 4:04 AMUTC

    An upstream connectivity provider has scheduled software updates.

    Duration of outage expected: 60 minutes

    Region: Auckland (effect nationwide)

OCT27
Planned Upstream Outage - Software Updates
Planned11:00 AM – 11:00 AMUTC
  • PlannedOctober 19, 2026 at 3:58 AMUTC

    An upstream connectivity provider has scheduled software updates.

    Duration of outage expected: 60 minutes

    Region: Taupo

OCT27
Planned Upstream Outage - Software Updates
Planned11:00 AM – 11:00 AMUTC
  • PlannedOctober 19, 2026 at 4:01 AMUTC

    An upstream connectivity provider has scheduled software updates.

    Duration of outage expected: 60 minutes

    Region: Hamilton

Sep 2026

SEP30
Planned Upstream Outage - Core Device Upgrade
CompletedMaintenance7 hours
  • CompletedSeptember 30, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 30, 2026 at 10:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 21, 2026 at 3:03 AMUTC

    An upstream provider is upgrading core network devices.

    Some services will experience up to a 30-minute outage as they are migrated.

    Region: Tauranga

SEP24
Planned Upstream Outage - Voice Migration
CompletedMaintenance4 hours
  • CompletedSeptember 24, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 24, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 15, 2026 at 8:26 PMUTC

    An upstream connectivity provider has a database migration for voice services.

    The maintenance window is expected to last up to two hours. During this time, voice services and some web portal functionality will be unavailable or experience service disruption.

SEP22
Planned Upstream Outage - Configuration Change
CompletedMaintenance7 hours
  • CompletedSeptember 22, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 22, 2026 at 11:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 21, 2026 at 4:11 AMUTC

    An upstream connectivity provider has an emergency configuration change to correct an ongoing issue in Tauranga.

    Regions effected: Tauranga, Te Puke, Papamoa, Katikati, Omokoroa

    Duration of outage expected: Each connection may experience one or more outages, with each outage lasting up to 30 minutes.

SEP16
Planned Upstream Outage - Software Updates
CompletedMaintenance6 hours
  • CompletedSeptember 16, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 16, 2026 at 12:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 13, 2026 at 8:18 PMUTC

    An upstream connectivity provider has scheduled software updates.

    Regions effected: Rotorua, Hamilton, Napier

    Duration of outage expected: 60 minutes

SEP14
Planned Upstream Outage - Software Updates
CompletedMaintenance6 hours
  • CompletedSeptember 14, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 14, 2026 at 12:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 10, 2026 at 8:31 PMUTC

    An upstream connectivity provider has scheduled software updates.

    Regions effected: Christchurch

    Duration of outage expected: 60 minutes

Aug 2026

Widespread connectivity outage
ResolvedMajor outage2 hours 21 minutes
  • ResolvedUTC

    Our upstream partner has confirmed the service interruption was caused by a network device reboot.

    Services have since been restored and are currently operating normally.

    We both apologise for the disruption and our upstream will continue to investigate the event to understand the cause and help prevent a recurrence.

  • UpdateUTC

    Root cause identified, an upstream partner handover link was lost for 6 minutes.

    We have raised it with the upstream to investigate the cause further.

    If you still have no connectivity, please power off equipment wait 30 seconds and then power on again.

  • MonitoringUTC

    Connections are restoring, team is still looking for root cause.

  • InvestigatingUTC
    We are currently investigating this incident.

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