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Core Network
An upstream connectivity provider is modiying their core fibre network between Omokoroa and Katikati.
This will involve a service outage to all customers in Omokoroa and Katikati for up to 1 hour.
Region: Bay of Plenty
Duration of outage expected: 60 minutes
An upstream connectivity provider has scheduled software updates.
Regions effected: Paengaroa, Hamilton, South Waikato, Opotiki
An upstream connectivity provider has further migration work for voice services.
The maintenance window is expected to last up to two hours. During this time, voice services and some web portal functionality will be unavailable or experience service disruption.
An upstream connectivity provider is upgrading the software on one of their core network devices to resolve instability.
An upstream provider is upgrading core network devices.
Some services will experience up to a 30-minute outage as they are migrated.
Region: Tauranga
An upstream connectivity provider has a database migration for voice services.
An upstream connectivity provider has an emergency configuration change to correct an ongoing issue in Tauranga.
Regions effected: Tauranga, Te Puke, Papamoa, Katikati, Omokoroa
Duration of outage expected: Each connection may experience one or more outages, with each outage lasting up to 30 minutes.
Regions effected: Rotorua, Hamilton, Napier
Regions effected: Christchurch
Our upstream partner has confirmed the service interruption was caused by a network device reboot.
Services have since been restored and are currently operating normally.
We both apologise for the disruption and our upstream will continue to investigate the event to understand the cause and help prevent a recurrence.
Root cause identified, an upstream partner handover link was lost for 6 minutes.
We have raised it with the upstream to investigate the cause further.
If you still have no connectivity, please power off equipment wait 30 seconds and then power on again.
Connections are restoring, team is still looking for root cause.
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