RexNetworks - Notice history

No further mobile calling issues have been reported. Metrics are healthy and we’re closing off the incident. Please report any further issues via normal support channels.

The latest emergency changes appear to have resolved the issues. We are continuing to monitor and will kept the incident open until we have the all clear from our partner. Please contact us if you’re still having any issues reported from now.

Our mobile partners engineers expect the emergency change to be fully deployed within the next 30 minutes. Further updates to follow post the deploy.

Our mobile partners engineers are continuing to work on a fix and the implementation of the emergency change.

Our mobile partners engineers are continuing to work on a fix. An emergency change is being performed to resolve the issue this is going through within the next 20 minutes.

A technician has resolved this onsite. All services are restored.

A remote restart of link has not brought it back up. A technician is enroute to investigate onsite.

The backhaul radio at Central Road has had an unexplained reboot. Services have restored and we'll continue to monitor the radio behaviour.

We have seen services restored for 15 minutes, however Chorus could cause further service impacts until they complete their maintenance works. If another long duration outage occurs we will update.

Chorus technical teams advised Unplanned Outage caused due to Planned activity carried under CRQ000612814852. Chorus technicians are working on a remote site. Please be advised this incident priority has been upgraded from P3 to P2 as per the impact analysis.

Power outage resolved.

Chorus technicians have completed the splicing activities and carried out 200m temporary overlay which restored full services.

Chorus technicians have commenced splicing of the 200m overlay. Services are progressively restoring. Current ETR 21:00hrs 05/11/2025. Next update on status change.

Contractor has completed the excavation at second end. Chorus technicians have commenced preparing the cable at both ends. No current ETR. Next update on status change.

Chorus technician has confirmed the cable. Contractor has completed the excavation at one end and is currently working at second end. No current ETR. Next update on status change.

Chorus Technician has identified that the 96F fibre cable damaged by third party contractors. Currently contractor is on site and commenced excavation at one end. No current ETR. Next update on status change.

Chorus technician has performed OTDR test and identified a fibre break approximately 8.8km from PEG (Paengaroa) towards TPV (Te Puke). Technician is currently on site at the fault location and further investigation is underway. No current ETR. Next update on status change.

Chorus technician is on Paengaroa site and investigating. Please be advised in actual TPV-DWDM003 1/9/c3 is additionally impacted. No current ETR. Next update on status change.