RexNetworks - Notice history

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Oct 2025

OCT31
Core Network Maintenance
CompletedMaintenance1 hour
  • PlannedOctober 31, 2025 at 12:00 PMUTC

    We are doing a scheduled reboot of our secondary core router (CCR2). Services connected will have an outage of up to 30 minutes from 1:00am. Some services will switch between core routers throughout this window.

OCT16
Planned Upstream xDSL Outage - Minden
CompletedMaintenance8 hours
  • PlannedOctober 16, 2025 at 9:00 AMUTC

    Our upstream xDSL connectivity provider has scheduled maintenance in the Minden area. This is to perform maintenance activities on their core fibre network which will effect VDSL service. This will cause an outage of up to 420 minutes.

OCT13
Planned Upstream Fibre Outage - Minden
CompletedMaintenance7 hours
  • PlannedOctober 13, 2025 at 10:00 AMUTC

    Our upstream fibre connectivity provider has scheduled maintenance in the Minden area. This is to perform a backhaul swap on their core fibre network. This will cause an outage of up to 120 minutes.

Sep 2025

Minden Hill Lane - Outage
ResolvedPartial outage12 hours 16 minutes
  • ResolvedUTC

    PowerCo restore. Fibre cabinet restore.

  • InvestigatingUTC

    Services are affected due to localised power outage. No current ETR. Awaiting PowerCo restore. Next update on status change.

Aug 2025

Te Puke Wireless (North West)
ResolvedPartial outage12 hours 9 minutes
  • ResolvedUTC

    Our team have resolved this issue and all subscribers have reconnected.

  • InvestigatingUTC

    A piece of hardware has become unresponsive during high winds this evening and has caused an outage to a small number of customers. A remote reboot has been unsuccessful. Our team will head to the site in the morning to investigate further. We'll update this with any further updates.

AUG28
Planned Upstream Fibre Outage - Okere Falls, Rotorua Region
CompletedMaintenance6 hours
  • PlannedAugust 28, 2025 at 11:00 AMUTC

    Our upstream fibre connectivity provider has scheduled maintenance in the Okere Falls, Rotorua region. This is to perform a fibre cable cutover. This should only cause an outage of up to 180 minutes.

AUG21
Network Maintenance in Tikitere - Core
CompletedMaintenance3 hours 30 minutes
  • PlannedAugust 21, 2025 at 8:00 PMUTC

    Please be advised that we will be installing some new routing hardware. During this maintenance window, you may experience intermittent service disruptions. We appreciate your understanding as we work to improve the reliability of our network. If you have any problems with your service after this change window ends, please get in touch with us after restarting any applicable equipment.

AUG20
Planned Upstream Fibre Outage - Omokoroa & Katikati
CompletedMaintenance8 hours
  • PlannedAugust 20, 2025 at 10:00 AMUTC

    Our upstream fibre connectivity provider has scheduled maintenance in the Omokoroa & Katikati areas. This is to perform maintenance activities on their core fibre network. This should only cause a brief outage of up to 60 minutes.

AUG14
Core Network Software Updates
CompletedMaintenance1 hour
  • PlannedAugust 14, 2025 at 1:00 PMUTC

    We are doing a set of urgent consecutive software updates and reboots on our secondary core router (CCR2), and aggregation switches. Services connected will have multiple 15-minute outages from 1:00 am. Some services will switch between core routers throughout this window. We expect up to 4 instances of interruption during this work.

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