RexNetworks - Notice history

Batteries are cycling as we would expect. Monitoring has shown no further connectivity interruptions or voltage anomalies.

Our technicians identified a faulty onboard management system in a battery. This meant both batteries had to be replaced causing multiple smaller outages today. The solar controller has also been replaced as a precaution. We continue to monitor for any abnormalities. If your service is still down please power cycle your router before contacting support.

This site has now been fully restored following installation of new components. We will be closely monitoring for any issues over next 48 hours. If your service is still down please power cycle your router before getting in touch with support.

The site has now gone fully offline. This is affecting all customers on Number 3 Road Wireless. This now pinpoints the faulted hardware (not the wireless sector) and a replacement is being provisioned overnight with the applicable configuration. Our team will replace and resolve on site tomorrow morning, apologies for the inconvenience.

One further recurrence has happened this morning. We are now planning for a replacement on 9th or 10th of January. A scheduled maintenance notice will be created and posted here when booked (http://status.rexnetworks.co.nz/)

The incident has been resolved

All service degradation issues have been resolved overnight. Only a few services remain offline. Their field team are returning to site this morning to fix the remaining faults.