RexNetworks - Notice history

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Notice history

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Apr 2025

APR30
Planned Upstream Fibre Outage - Maketu, Taupo & Rotorua Regions
CompletedMaintenance5 hours 59 minutes
  • PlannedApril 30, 2025 at 12:01 PMUTC

    Our upstream fibre connectivity provider has scheduled maintenance in the Maketu, Taupo & Rotorua regions. This is to perform firmware updates on ONTs. This should only cause a brief outage of up to 30 minutes.

APR29
Planned Upstream Fibre Outage - Waihi, Minden, Taupo & Rotorua Regions
CompletedMaintenance5 hours 59 minutes
  • PlannedApril 29, 2025 at 12:01 PMUTC

    Our upstream fibre connectivity provider has scheduled maintenance in the Waihi, Minden, Taupo & Rotorua regions. This is to perform firmware updates on ONTs. This should only cause a brief outage of up to 30 minutes.

APR28
Planned Upstream Fibre Outage - Rotorua Region
CompletedMaintenance5 hours 59 minutes
  • PlannedApril 28, 2025 at 12:01 PMUTC

    Our upstream fibre connectivity provider has scheduled maintenance in the Rotorua region. This is to perform firmware updates on ONTs. This should only cause a brief outage of up to 30 minutes.

Unplanned Outage - Rural Fibre
ResolvedPartial outage9 hours 1 minute
  • ResolvedUTC

    Services were restored at 5:55am, and the linesman from Unison has confirmed the fault has been resolved.

  • InvestigatingUTC

    Our rural fibre service in Paradise Valley is currently experiencing an unplanned outage due to a power network undervoltage event. An undervoltage state hadn't tripped our AC loss alarm, and our technician has gone to the site to verify the cause. A job has been raised with Unison with updates to follow.

Mar 2025

MAR24
Planned Upstream Fibre Outage - Rotorua Region
CompletedMaintenance7 hours
  • PlannedMarch 24, 2025 at 10:00 AMUTC

    Our upstream fibre connectivity provider has scheduled maintenance in the Rotorua region. This is to perform a 10G to 100G upgrade. This should only cause a brief outage of up to 120 minutes.

MAR20
Planned Upstream Fibre Outage - Waihi, Minden, Maketu, Paengaroa, Napier & Rotorua Regions
CompletedMaintenance5 hours 59 minutes
  • PlannedMarch 20, 2025 at 11:01 AMUTC

    Our upstream fibre connectivity provider has scheduled maintenance in the Waihi, Minden, Maketu, Paengaroa, Napier & Rotorua regions. This is to perform firmware updates on ONTs. This should only cause a brief outage of up to 30 minutes.

MAR19
Planned Upstream Fibre Outage - Waihi, Minden, Maketu, Paengaroa, Napier & Rotorua Regions
CompletedMaintenance5 hours 59 minutes
  • PlannedMarch 19, 2025 at 11:01 AMUTC

    Our upstream fibre connectivity provider has scheduled maintenance in the Waihi, Minden, Maketu, Paengaroa, Napier & Rotorua regions. This is to perform firmware updates on ONTs. This should only cause a brief outage of up to 30 minutes.

Network Outage - Upstream Provider Fibre Backhaul Outage
Resolved10 hours 29 minutes
  • ResolvedUTC

    Technician has carried out a 200m temporary overlay to restore the services which were impacted due to roadworks contractors drilling new ducts in the area.

  • UpdateUTC

    Technicians are still working on jointing activities to restore the remaining services. Current ETR is 21:00hrs 18/03/2025.

  • UpdateUTC

    Technicians have completed the jointing activities. Currently technicians are working towards restoration on remaining services.

  • UpdateUTC

    Technical teams advised services are progressively restoring as jointing activities are progressing. No Current ETR.

  • UpdateUTC

    Technical teams advised due to no mobile coverage on site there will delay in getting updates. Additional technicians are en route to fault location. An approximate ETA is 14:00hrs

  • UpdateUTC

    Technical teams advised the fibre has been cut at the corner of Youngston Road and SH2. The impacted cable id is TG19/ACG665. Technicians are excavating the cable ends and waiting for the cable to arrive for a temporary overlay.

  • InvestigatingUTC

    There is a large-scale outage affecting backhaul fibre between Paeroa and Tauranga, Otumoetai and Paeroa, and Katikati and Otumoetai. Our upstream provider's field team has been dispatched to investigate. There is no current estimated restoration time.

Network Outage - Upstream Provider Fibre Outage
ResolvedPartial outage5 hours 3 minutes
  • ResolvedUTC

    This incident has been resolved. Services are coming back online.

  • UpdateUTC

    The location of the fibre strike has been identified. The field team is currently working on the repairs. We will provide further updates once we receive more information from the field. Thanks.

  • UpdateUTC

    Damage has been identified on their core link to Omokoroa and Katikati. All Omokoroa and Katikati services are currently offline. Field resources are on their way to site.

  • InvestigatingUTC

    There is a large-scale outage affecting customers across Katikati & Omokoroa. Our upstream provider's field team have been dispatched to investigate. There is no current estimated restoration time.

Feb 2025

FEB17
Planned Upstream Fibre Outage - Tauranga, Te Puke, Omokoroa, Papamoa, Katikati
CompletedMaintenance7 hours
  • PlannedFebruary 17, 2025 at 10:00 AMUTC

    Our upstream fibre connectivity provider has scheduled maintenance in the Tauranga, Te Puke, Omokoroa, Papamoa & Katikati areas. This is to perform network changes. This should only cause a brief outage of up to 30 minutes.

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