RexNetworks - Notice history

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May 2023
Jun 2023
Jul 2023

Notice history

Jul 2023

No notices reported this month

Jun 2023

4G Degraded Service
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    This issue seems to be resolved with full power restored.

  • Update
    Update

    Cellsites are to have generators delivered and connected by Downer later this morning.

  • Investigating
    Investigating

    Our 4G supplier has multiple sites without power after lightning-damaged PowerCo assets. Tower sites are running off batteries and have auto-degraded coverage enabled which means your wireless service may be slow or connecting/disconnecting. PowerCo currently has an estimated restoration of midnight for power to these sites.

Number 3 Road Wireless
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    Repair and restarting have been completed. Connectivity restored and customer connections are coming online. Any issues please power cycle your WiFi router/modem before calling 0508 739 638

  • Update
    Update

    Our technician has identified the backhaul radio at fault and is replacing it with the spare one. Connectivity may come up for a short period and go offline again as the replacement progresses.

  • Update
    Update

    We have confirmed the battery bank is fully charged and have done a remote restart on the backhaul radio. Unfortunately, the cable/port on the backhaul radio is reporting an issue with loss of all service as the outcome. Our technician will head to the site with a replacement radio in the morning to diagnose and hopefully restore services. Apologies for the inconvenience.

  • Investigating
    Investigating

    We are investigating an outage with services. This at this point does not look related to power but rather an issue with the backhaul radio.

May 2023

Number 3 Road
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    Technicians have visited the site and restored connectivity. A long-term resolve will need to be put in place to reduce the likelihood of further outages. If your service hasn't come back online please power cycle the broadband equipment in your home. (Off then On again after 30-seconds)

  • Update
    Update

    Our technicians will head to the site tomorrow morning to diagnose and resolve as quickly as possible. Apologies for the inconvenience caused.

  • Investigating
    Investigating

    We are investigating an issue with the network located at Number 3 Road. This will be updated as we learn more.

May 2023 to Jul 2023

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